About Us

PROJECT DESCRIPTION

In November 2023, Social Welfare Department (SWD) launched the “Information Gateway for Carers” (Information Gateway). The Information Gateway was funded by The Hong Kong Jockey Club Charities Trust, where the Hong　Kong Shue Yan University was commissioned to develop the website. The Information Gateway consolidates service information, caring skills, community activities and support resources for elderly persons, persons with disabilities and their carers. By bringing together information previously scattered across different service units and programmes, the Information Gateway facilitates carers to gain access to services, and helps frontline workers and community partners to deliver consistent information to carers. Starting from 1 July 2026, SWD has commissioned the Hong Kong Council of Social Service to operate the Information Gateway.

SERVICE TARGETS

Carers of elderly persons and persons with disabilities, and service information providers.

SERVICE MODE AND CONTENT

The self-service website operates round the clock, the Gateway continuously searches, organizes, updates, and publishes information for carers of the elderly and people with disabilities.

To continuously optimize the experience of users of the Information Gateway for Carers, an AI Chatbot was added on March 31, 2025. The AI Chatbot is an auxiliary function within the Information Gateway for Carers, primarily used to assist users in searching for information within the Carers.hk.